We are here to help with your orders, codes and account. Start with the answers below, or contact us directly if you need more help.
How to get support
- Email: write to [email protected] with your order number and a short description of the problem. We reply by email as soon as we can.
- Contact form: use the contact form to send us a message and, if needed, a screenshot or PDF.
- FAQ: many questions are answered on the FAQ page.
Common questions
How do I reset my password?
Click Forgot Password on the login page and follow the instructions. A reset link is sent to your email.
Where can I find my order status?
Log in to your account and open My Orders. Your code appears there once the order is delivered.
Can I cancel or change my order?
Contact us as soon as possible. We can only cancel an order before it has been delivered. Once a digital code is delivered it cannot be returned or refunded. See our Refund and Returns Policy.
My code does not work. What should I do?
Check that you entered it exactly as shown and that the product region matches your account. If it still fails, email us with your order number and a screenshot of the error.
Troubleshooting steps
- Clear your browser cache and cookies.
- Make sure your browser is up to date.
- Check your internet connection.
- Restart your device or browser.
If these steps do not solve the problem, contact us with a detailed description of what happened.